EOL ICT Services

EOL ICT Services

Your Ambition, Our Challenge

IT Services and Customer Relationship Center in Casablanca. We support companies in their digital transformation.

Our Services

Tailored solutions for your business

Technical Support

Technical Support

Multilingual and multi-channel helpdesk. Level 1 to 3 technical support for your users and clients.

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Customer Care

Customer Care

Personalized customer care. Managing client interactions via phone, email, chat and social media.

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IT Engineering

IT Engineering

Design, deployment and maintenance of IT infrastructures. Cloud, security, networks and systems.

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A typical day at EOL

Discover the atmosphere and daily life of our teams. At EOL, we believe that professional fulfillment comes from a stimulating and caring work environment.


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Our Solutions

A complete customer support cycle

EOL
Solutions
1 Understand
2 Desire
3 Discover
4 Choose
5 Order
6 Use
7 Share
8 Retain

1
Understand
In-depth analysis of your needs and environment
2
Desire
Defining objectives and expected outcomes
3
Discover
Exploring adapted solutions and technologies
4
Choose
Selecting the best strategy for your project
5
Order
Setting up and configuring the solution
6
Use
Deployment, training and change management
7
Share
Feedback and continuous improvement
8
Retain
Follow-up, maintenance and relationship evolution

MyQM Platform

Our Quality Monitoring Tool

MyQM is our proprietary quality monitoring platform. It evaluates, analyzes and continuously improves the quality of interactions with your clients.

  • Automated call evaluation
  • Real-time dashboards
  • Trend analysis and KPIs
  • Personalized action plans
MyQM Dashboard
MyQM
Quality Monitoring Platform

Testimonials

★★★★★

EOL ICT has transformed our customer service. Their team is responsive, professional and always attentive. A trusted partner.

Marie Dupont
Directrice IT - TechCorp
★★★★★

The quality of EOL's technical support is remarkable. Our incidents are resolved quickly and with expertise. I highly recommend.

Ahmed Benali
DSI - InnoGroup
★★★★★

We have been working with EOL for 3 years. Their MyQM platform has significantly improved our quality KPIs.

Sophie Martin
Responsable Operations - GlobalServ

Our News

Stay informed about our latest news

Key skills for success in IT engineering
June 15, 2024

Key skills for success in IT engineering

Discover the essential skills to excel in IT engineering and build a solid career.

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Why outsource your customer service?
May 20, 2024

Why outsource your customer service?

Outsourcing customer service offers many advantages. Discover why more and more companies are making this strategic choi...

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Join Us

Build your career at EOL

They Trust Us

Companies from all sectors trust us

Proximus
Ricoh
AXA Technology Services
Groupe Scopelec
Tobania
Ecoburotic
AppliSuccess
Bizz Booster
DSVH
Alrria